guiding principles

Guiding Principles reveal a lot about a company – what’s important to them, how they operate, what makes them tick. Here are ours.

Intelligent, Customer-Driven Design. Hose Master’s unique ability to build custom-designed manufacturing equipment means we can offer metal hose and expansion joints others can’t. Customer-driven means those hoses are built to meet our customers’ needs. Hose Master utilizes innovative manufacturing technologies such as a proprietary forming processes to produce the highest quality corrugated hose in a variety of alloys. Stripwound hose is manufactured using an advanced manufacturing process that yields an extremely consistent and balanced profile, which insures maximum strength and flexibility.

Highest Quality Manufacturing. The ability to build custom-designed manufacturing equipment also enables Hose Master to produce products to a higher standard than those made by off-the-shelf equipment. With “standard” equipment, quality and performance features are determined by the equipment’s limitations. In contrast, Hose Master first determines the quality and performance features of the customer needs, then builds the machinery to make products perfectly suited for that application.

Hose Master’s highly trained staff uses state-of-the-art manufacturing equipment at its facility in Cleveland OH, as well as its other facilities in Houston TX, Atlanta GA, and Reno NV. These facilities produce large volumes of high-quality metal hose assemblies fabricated by a team of over 90 ASME IX certified welders.

To assure the highest quality, Hose Master tests 100% of the hoses that are produced at our facilities, and has a state-of-the-art failure analysis lab where detailed reports can be compiled in the event of a failure.

Outstanding Customer Service. Knowledgeable and responsive customer service is a founding principle at Hose Master. Properly specifying for the safe use of metal hose and expansion joints requires engineering the assembly for the rigors of each application. Hose Master’s trained inside sales associates and experienced engineers understand their job is to make sure customers receive the best solution to match their needs.

Whether metal hose needs to be fabricated into assemblies or shipped in bulk from Hose Master’s vast inventory, customers get exactly what they need, when they need it.

Hose Master offers unparalleled support in engineering, inside sales, and field assistance to aid in designing metal hose and expansion joints that meet specific application requirements.

For intelligent, customer-driven design, highest quality manufacturing and outstanding customer service, click here to contact a Hose Master representative.